Error Handling

Error codes and troubleshooting guide for RMS-Socket connections.

Connection Error Codes

Status	Code	Reason	Resolution
400	Bad Request	Invalid customerid format	Use numeric characters only
401	Unauthorized	Missing customerid header	Add customerid to extraHeaders
402	Payment Required	Account inactive or expired	Contact LSports support
403	Forbidden	Customer ID not found	Verify your Customer ID
429	Too Many Requests	Rate limit exceeded	Wait before reconnecting
500	Internal Error	Server error	Retry with backoff

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Error Response Handling

socket.on("connect_error", (error) => {
  console.error("Connection error:", error.message);

  const statusCode = error.data?.statusCode;

  switch (statusCode) {
    case 400:
      console.error("Invalid customerid format — use numeric characters only");
      break;
    case 401:
      console.error("Missing customerid header — add it to extraHeaders");
      break;
    case 402:
      console.error("Account inactive or expired — contact LSports support");
      break;
    case 403:
      console.error("Customer not authorized — verify your Customer ID");
      break;
    case 429:
      console.error("Rate limited — wait before retrying");
      break;
    default:
      console.error("Connection failed — will retry:", error.message);
  }
});

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WebSocket Close Codes

Code	Reason
1000	Normal closure
1001	Server going away (maintenance)
4401	Authentication failed after upgrade
4403	Authorization revoked

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Troubleshooting

Issue	Possible Cause	Solution
Missing customerid header	Header not included in connection	Add customerid to extraHeaders
Connection timeout	Network or firewall issues	Check connectivity; whitelist WSS port
Invalid customerid format	Non-numeric customer ID	Use numeric Customer ID only
Account inactive	Subscription expired	Contact LSports support
No messages received	Not joined to room	Emit join event after connecting

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Support

For persistent issues, contact LSports support with:

• Your Customer ID

• Error messages received

• Timestamp of the issue

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Related

• Quick Start & Best Practices

• Code Examples

• Authentication Guide