Authentication

API credentials and authentication methods

All ARENA360 products use credential-based authentication. This page covers the authentication methods used across the platform.

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Credential Types

Account Credentials

Provided by your Customer Success Manager (CSM):

Credential	Format	Used For
Username	Email address	API authentication, RabbitMQ
Password	String	API authentication, RabbitMQ
Package ID	Numeric	TRADE subscription identifier
CustomerPackageId	Numeric	ENGAGE subscription identifier

API Keys

Generated from the platform backoffice:

Key Type	Format	Used For
JWT Token	Bearer token	REST API authentication
Widget API Key	String	ENGAGE widget initialization

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Authentication by Product

TRADE

RabbitMQ Connection:

ConnectionFactory factory = new ConnectionFactory
{
    HostName = "inplay-rmq.lsports.eu",
    Port = 5672,
    UserName = "YOUR_USERNAME",
    Password = "YOUR_PASSWORD",
    VirtualHost = "Customers"
};

REST API (Distribution):

POST https://stm-api.lsports.eu/Distribution/Start
{
    "PackageId": "YOUR_PACKAGE_ID",
    "UserName": "YOUR_USERNAME",
    "Password": "YOUR_PASSWORD"
}

DEFEND

REST API:

POST /api/endpoint
Authorization: Bearer <jwt_token>
Content-Type: application/json

See DEFEND Authentication for JWT token generation.

ENGAGE

Tips Feed (RabbitMQ):

connection_params = pika.ConnectionParameters(
    host='your-rabbitmq-host',
    port=5671,
    virtual_host='tips',
    credentials=pika.PlainCredentials('USERNAME', 'PASSWORD'),
    ssl_options=pika.SSLOptions(ssl_context)
)

Widget Integration:

LSports.Livescore.init({
    containerId: 'widget-container',
    apiKey: 'YOUR_API_KEY'
});

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Getting API Keys

From the Backoffice

1. Log in to the LSports platform

2. Navigate to Widgets (for ENGAGE) or Settings

3. Locate your widget or API configuration

4. Click the three dots menu

5. Select Copy API Key

From Your CSM

Contact your Customer Success Manager for:

• Initial account credentials

• Package IDs

• Sandbox/testing credentials

• Production credentials

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Security Best Practices

Credential Storage

• Never hardcode credentials in source code

• Use environment variables or secrets management

• Rotate credentials periodically

• Use different credentials for sandbox vs production

Connection Security

Product	Protocol	Port	TLS
TRADE RabbitMQ	AMQP	5672	Optional
ENGAGE RabbitMQ	AMQPS	5671	Required
REST APIs	HTTPS	443	Required

Rate Limits

API endpoints may enforce rate limits. See product-specific documentation for limits:

• TRADE API Notes

• DEFEND API

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Troubleshooting

"Access Refused" Error

• Verify credentials are correct

• Ensure package is enabled (call Distribution/Start)

• Check VirtualHost is correct (Customers for TRADE)

"Connection Failed" Error

• Verify hostname and port

• Check network/firewall allows connection

• Confirm TLS settings match requirements

Token Expired

• JWT tokens have expiration times

• Implement token refresh logic

• Re-authenticate to get new tokens

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Support

Need help with credentials?

• New credentials: Contact your CSM

• Reset password: Contact [email protected]

• Technical issues: Open a ticket