Player Intelligence Dashboard
A unified hub for reviewing player history, risk profiles, and taking action.
The Player Intelligence Dashboard is a standalone, always-available hub that provides a complete overview of any player's historical activity and risk profile.
It centralises key metrics — including total stake, total win, and GGR contribution — alongside full bet history visibility. This removes any dependency on Bet Monitoring visibility, allowing traders to proactively assess player behaviour at any time.
Overview
From the dashboard, you can:
Review a player's total stake, total win, and GGR at a glance
Apply one-click segmentation filters (e.g. VIP, Sharp, Monitored)
Jump directly to Platform Limits or Entity Limits to take immediate action
View full bet history without needing to access Bet Monitoring first
Blocked Player Management
The Block action provides a controlled, transparent workflow for restricting accounts.
When a player is blocked:
A clear visual badge appears in the Player List
A persistent blocked status banner is displayed within the Player Detail view
All player data remains fully accessible — including Overview, Limits, and Bets — allowing you to review activity before taking further action
Important behaviours:
Limits and segmentation can be adjusted while the account remains blocked, without triggering an automatic unblock
To reinstate a player, an explicit confirmation modal is required
This ensures governance integrity while maintaining operational efficiency.
Automatic Player Labelling
Automatic Player Labelling classifies players based on their behaviour using configurable, operator-defined thresholds.
The system continuously evaluates player activity using metrics such as:
GGR
Win ratio
Stake size
Bet volume
Bet-type distribution (e.g. percentage of single bets)
Based on these metrics, the system assigns a dynamic segment: Sharp, VIP, Standard, or Monitored.
Key behaviours:
Segmentation updates automatically in real time as player behaviour evolves
A manual override option remains available when needed
This reduces reliance on manual tagging and improves early detection of sharp or high-value behaviour
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