FAQ

Q: What is the meaning of HalfWon & HalfLost bet settlements?

A: Receive 50% of your stake back if you ‘HalfLost’, and Receive 50% of your winnings if you ‘HalfWon'.

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Q: In Football, Does 1 red card count as 2 yellow cards?

A: According to Bet365 rules - YES! Take it under consideration when investigating card markets resulting.

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Q: The match is now on half-time break, I want to know how many red cards and corners there were during the 1st half.

A: We are providing statistics only when the match is over (We provide only full match statistics.)

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Q: What is Asian Under/Over?

A: All Asian Under/Over will go as a separate market to create orders with the same lines and different types. Bet365 is offering 2 different lines, with 2 different prices. We have separated it to show all options and not just some of them.

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Q: Do you have any restrictions for using API requests on OddService?

A: You may use up to 5 different API requests at the same time or You can use the same request once in 5 seconds.

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Q: Do you have any restrictions for using API requests on TRADE?

A: You may use any API call once a minute.

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Q: I called a snapshot for a fixture from two days ago, returned empty. why is that?

A: We save Snapshot data for InPlay and PreMatch markets up to 24 hours after the end of the event.

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Q: What is the purpose of the RabbitMQ (RMQ)? When do we need to use the snapshot call?

A: RMQ is sending only changes (e.g. market update, metadata update), if you lost connection and you need to restore the missing data, request a snapshot call to get all of the data you've lost and continue getting updates via RMQ.

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Q: How can I get InPlay and PreMatch bet settlements of a finished event? What should I do?

A: You should send a snapshot request. Only events you've ordered will be sent via Snapshot, and only events that finished less than 24 hours prior.

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Q: Why I can't see ITF events on the monitoring page?

A: We don't present ITF on our monitoring page.

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Q: When should I use RMQ and when should I use API call Requests?

A: We are sending via RMQ delta messages only (markets and Live Score updates) API calls will be used for recovering data or pulling for bulk information, moreover, we do not recommend using API calls for odds representation on your end but only as a backup.

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Q: What is the difference between cancel and refund?

A: Example:

1. Refund - market 12 - the score was x = We send Refund

2. Scored goal/point cancellation - Initial results will be canceled.

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Q: Do canceled markets be available again?

A: Cancellation messages is the cancellation of already settled results - returning to the previous state or it will stay canceled, depending on the situation.

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Q: What is the meaning of "Time = -1"? - API calls or RMQ

A: This is the time we are sending in sports with no time, such as Tennis.

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Q: What is the difference between a line and a baseline?

A: Elaborated explanation Here

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Q: I have a prematch package subscription, is there a way for me to get Live Score updates?

A: PreMatch packages can only receive the final LiveScore after the fixture has ended. LiveScore updates during an event are available for InPlay package subscriptions only.