Hyper LiveScore

Quick Start

1. Go to ENGAGE → Hyper → LiveScore

2. Find your fixture using filters or search

3. Click the fixture to open Message Stream

4. Filter by incident type or Message ID

5. Copy Message ID for support or investigation

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1. What is Hyper LiveScore?

Hyper LiveScore is a self-serve investigation tool in Arena360 that shows exactly what Hyper sent for any match in near real-time.

What you can see:

• What was sent (incident type & values)

• When it was sent (timestamps & ordering)

• How certain it was (confidence score)

• Message ID for reference and troubleshooting

It turns raw live incidents into a practical investigation experience that improves transparency, speeds up troubleshooting, and reduces escalation to engineering.

When to Use Hyper LiveScore

Typical scenarios:

• A customer claims a goal arrived late → verify exact send time

• Trading wants to confirm which signal suspended a market → check confidence scores

• Support needs proof of what was sent at a specific second → copy Message ID

• Integration team sees a mismatch vs their ingestion → compare incident values and timing

• Compliance requires audit trail for a disputed incident → export evidence

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2. How to Access

Navigation: ENGAGE → Hyper → LiveScore

Access Requirements:

• Arena360 access under relevant Account

• Active Hyper LiveScore entitlement

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3. Fixture Selection

The Fixture List is your starting point to find the match you want to investigate.

3.1 Sport Types Panel

Filter fixtures by sport using the left panel. The number shows available fixtures per sport.

Features:

• Click any sport to filter

• Expandable for location/competition drill-down (> arrow)

• Real-time fixture counts

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3.2 Filters & Search

Use the top filter bar to narrow results:

Filter	Purpose
Fixture ID / Team Name	Text search
Start Date	Date picker (Apply/Clear)
Fixture Status	Multi-select dropdown
Clear all	Reset all filters

Start Date Picker

1. Click Start Date dropdown

2. Navigate month using arrows

3. Select date (highlights blue)

4. Click Apply

Fixture Status

Multi-select with "Select All" option. Click Apply to filter.

Available Statuses:

Status	Description
NSY	Not Started Yet
In Progress	Match currently live
Finished	Match concluded
Cancelled	Match cancelled
Postponed	Postponed to later date
Interrupted	Match interrupted
Abandoned	Match abandoned
Lost Coverage	Data feed lost
About to Start	Starting imminently

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3.3 Results Table

Each row represents a fixture. Click any row to open Message Stream.

Columns:

Column	Description	Example
Start Date	Scheduled start	2026 Jan 20, 20:00
Location	Country/region	International 🏴
League	Competition name	UEFA Champions League
Fixture ID	Unique ID with #	#17470784
Home / Away	Team names	Olympiakos vs Leverkusen
Status	Current status	Finished

Table Features:

• Sortable columns (click headers)

• Pagination (30/50/100 per page)

• Clickable rows

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4. Message Stream

Message Stream shows every incident Hyper sent for the selected fixture.

4.1 Message Stream Table

Each row is a single incident message.

Columns:

Column	Format	Description
Send Time	HH:MM:SS:MS	When Hyper sent the message
Incidents	Icon + Text	Incident type with icon
Values	Varies	Incident data (scores, players, stats)
Confidence	Percentage	System confidence at send time
Game Time	MM:SS	Match clock when incident occurred
Message ID	#UUID	Unique message identifier

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4.2 Filters

Narrow down incidents quickly:

Filter	Type	Usage
Message ID	Text search	Find specific message
Incidents	Dropdown	Filter by incident type
Send time	Sort	Sort by timestamp
Confidence	Dropdown	Filter by confidence %
Clear all	Button	Reset all filters

Best Practice: Use Incidents filter to focus on specific event types (goals, substitutions, etc.)

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4.3 Sorting by Send Time

How to sort:

• Click Send time dropdown in filter bar, OR

• Click Send Time column header

Toggle between ascending (oldest first) and descending (newest first).

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4.4 Copy Message ID

Every message has a unique ID for reference.

How to copy:

1. Locate Message ID in rightmost column

2. Click directly on the Message ID

3. Automatically copied to clipboard ✓

When to use Message ID:

• Support tickets - Reference specific messages

• Audits - Track incidents in your systems

• Cross-referencing - Match with backend logs

• Debugging - Investigate discrepancies