Profile & Account
Access profile settings, account details, and plan information from the avatar menu.
Click the avatar icon in the top-right corner of the platform to access your profile and account.
Top Bar: Avatar Menu Options
Easily access tools by clicking the avatar icon in the top bar.
Below is an overview of the available options:
Profile
Access time zone selection and your profile details from the Avatar menu:
Click the avatar icon in the top bar
Select Profile
At the top of the page, your Name, Email, and Role are displayed as read-only fields.
Time Zone dropdown
A Time Zone dropdown shows the current setting. You can search by typing in the dropdown to filter the list. The time zone configured as the Organization Default is marked with a visual tag in the list (e.g. "Organization Default") so you can easily identify it.
Saving your time zone
Click Save to apply your selected time zone. The change is applied immediately across the platform UI.
Things to know:
Time zone preferences are stored per user — each person on your team can set their own
Changes apply to the platform UI only; CSV and JSON exports remain in system default time
Your setting persists across sessions — no need to reset it each time you log in
Account
View your active plan and manage your organization's business details. Access the Account page from the avatar menu.
The Account page is organized into two tabs:
Plan & Usage — Browse the full product catalog, view your active packages, and track quota consumption.
Business Profile — View and update your organization's business details.
Plan & Usage
The Plan & Usage tab has two views, selected from the left sidebar: Suite and Products.
Suite
The Suite view is your product catalog. It shows all four LSports products — TRADE, DEFEND, BOOST, and ENGAGE — whether or not your organization owns them. Each product appears as a card with a short description and its key capabilities.
Each card reflects your current access:
Products you own show an ✓ Active badge and a See X accounts link, where X is the number of accounts using that product. Click the link to view those accounts.
Products you don't own show a Details link and a Contact Us button.
Click Details to open that product's documentation in a new browser tab. Click Contact Us to send a request to the relevant CSM; the button confirms once your request is sent, and resets if you leave and return to the page.
Products
The Products view lists all products and packages associated with your account. The products table shows each package's product, name, and ID. Use the search bar to filter by name or ID. Use the Product dropdown to filter the list by product.
TRADE Package Details
TRADE rows include a More button. Click More to open the package detail view for that account.
The detail view shows two sections: InPlay package and PreMatch package.
InPlay package
Displays the Package ID, renewal schedule, and expiration date for your InPlay subscription.
The quota bar shows your InPlay fixture consumption. The left figure is the number of fixtures used; the right figure is your total allowance.
This quota reflects fixtures consumed, not your remaining balance. To see remaining quota, go to Fixture Ordering.
To request a quota increase, click + Request Quota. This sends a message to your CSM to initiate the request.
PreMatch package
Displays the Package ID and expiration date for your PreMatch subscription, along with the sports currently included in your package.
To request additional sports coverage, click + Request Sports. This sends a message to your CSM to initiate the request.
Integration
Each TRADE package includes an Integration section within the package detail view. This section is visible to admins only.
To access it: click the avatar icon → Account → Plan & Usage → click More on a TRADE package → scroll to Integration.
The following fields are displayed per package:
Username
Your RabbitMQ username for this package
Password
Your RabbitMQ password (masked by default)
Status
Connection status — Connected or Not Connected
Click the eye icon next to the password to reveal it. Click the copy icon to copy the value to your clipboard — this works even when the field is masked.
Business Profile
View and update your organization's business details. This information helps customize our offering to your business goals.
User Management
Manage users, roles, and account-level settings. Admins can invite new users, assign roles, and update existing accounts from here.
Profile — Basic profile information like email address, job title, and description.
Time Zone — Account admins can set a time zone for the entire account, ensuring consistent date and time display across the platform. Exceptions apply to CSV and JSON files, which will remain in the default system time. This setting is saved across sessions and doesn't require resetting.
Once the default time zone setting is changed, it cannot be reverted to the original default. As a workaround to reset to a neutral time zone, we recommend choosing a location like Monrovia (GMT +0:00).
Users — This is where all user accounts are listed. You can edit a user profile or create a new user account.
For full details on user roles, permissions, and how to invite users, see User Management.
Log Out
Click Log Out to securely sign out of the platform.
Related
User Management — Full guide to roles, permissions, and user administration
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