Onboarding Journey

Your onboarding journey from kickoff to full integration

You've signed on with TRADE. This page covers what happens next and what LSports needs from you. For the technical walkthrough (credentials, connection, mapping, go-live), head to the Integration guide.

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Your kickoff call

Your Customer Enablement Manager (CEM) will schedule a kickoff call to align on your integration plan, timeline, and technical setup. This is the moment to raise any constraints on your side before work begins.

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Before you start

Share this with your CEM ahead of kickoff:

• Technical contacts: who on your team will be building the integration, and their availability over the coming weeks.
• Stack details: preferred SDK (.NET, Java, or Node.js), or your own RabbitMQ setup if you're not using an SDK.
• Business requirements: the sports, leagues, and markets you need mapped, and any compliance or regulatory constraints.

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What to expect

Most integrations run a few weeks end to end, with data mapping as the longest single phase. Your CEM stays involved throughout: from your first connection, through mapping, to the joint stress test and CEM clearance before go-live.

Ready for the technical detail? The Integration guide walks through credentials, connection setup, reliability practices, mapping, and go-live, in order.

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Support

1. Dedicated Slack channel with kapa.ai for instant answers, and your CEM as your co-owner for the entire integration. Your CSM schedules the go-live date once work is complete.
2. Documentation: the Integration guide and Concepts pages cover the technical detail in full.
3. 24/7 live chat with Support, if your CEM and CSM are out of office.

Your CEM clears you for production once the stress test passes.