# FAQ Common questions about monitoring, coverage analysis, and provider benchmarking. *** ## General ### What is BOOST? BOOST is LSports' provider performance analytics platform. It provides visibility into coverage, trading performance, and provider benchmarking to help you optimize your data sources. ### How do I access BOOST? Visit and log in with your LSports credentials. BOOST is available under the BOOST section in the platform menu. ### Do I need TRADE to use BOOST? BOOST is designed to work alongside TRADE. It provides analytics on the providers you've configured in TRADE. *** ## Monitoring ### Which fixtures appear in the Monitoring screen? Monitoring displays fixtures that include market data. Fixtures with only livescore data (no markets) are excluded. ### How do I filter by provider? Use the provider dropdown in the sports bar to filter fixtures by a specific provider. The fixture count updates to show only those covered by the selected provider. ### What do the fixture statuses mean? | Status | Description | | -------------- | --------------------------- | | NSY | Not Started Yet (pre-match) | | About to Start | Starting soon | | In Progress | Currently live | | Interrupted | Temporarily stopped | | Lost Coverage | Data feed unavailable | *** ## Provider Benchmark ### How do I compare providers? Navigate to Provider Benchmark and select your source provider and comparison provider. The tool shows fixtures your comparison provider covers that your source doesn't. ### Can I order missing fixtures directly from BOOST? Yes! In the BPS live comparison, hover over a fixture and click the "+" icon to order it directly if you're a TRADE user. *** ## Trading Performance ### What metrics does Trading Performance show? * **Market Uptime** — Percentage of time markets were available * **Margin Comparison** — Margin analysis across providers * **Latency** — Response time metrics ### How is uptime calculated? Uptime measures the percentage of fixture duration that markets had active odds available (not suspended). *** ## Support ### How do I report a coverage issue? Open a support ticket at [support.lsports.eu](https://support.lsports.eu/) with the fixture ID and provider details. ### Can I request coverage for new leagues? Yes. Contact your CSM with your coverage requirements. We continuously expand provider partnerships.