New Support System Guidelines
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Support
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In this guide, we will show you how to get the best out of your experience with the Support Portal.
Our Knowledge base will likely answer all of your questions. Please note, that some of the articles are visible only to logged-in users.
You can monitor the status of all your tickets simply by clicking on check ticket status or on the Tickets tab, you will be able to see every phase of the ticket with complete transparency while it is being handled by the different teams and the ETA for a resolution for every ticket you open
You can check out all the articles that are relevant to you at any time by clicking on the relevant article on the home page.
If you want to look for something specific, you can always use the search bar to get faster access to the relevant article you're looking for.
Click on the login button on the home page
Click on the chatbox icon
Choose the correct category you need and follow the instructions to start a conversation with your support agent
1) Urgent assistance related to an existing event - Fixture ID is required.
2) Get help with the Prematch event that going to start in less than an hour.
4) For support with the integration process or questions about the documentation.
3) In-Play event not found on the ? This is the category for you.
