Feature Requests

Submit and track feature requests for ARENA360

We continuously improve ARENA360 based on customer feedback. Here's how to submit and track feature requests.

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How to Submit a Feature Request

Option 1: Feature Request Portal (Recommended)

1. Go to feedback.lsports.eu

2. Sign in with SSO

3. Select the relevant product tab (TRADE, BOOST, ENGAGE, DEFEND, Platform)

4. Browse existing requests or submit a new one

5. Describe your request with:

   • Use case and business need

   • Expected behavior

   • Priority level

   • Affected product(s)

The LSports Feedback Portal allows you to view release notes, upvote existing feature requests, and track the status of your submissions.

Option 2: Contact Your CSM

Your Customer Success Manager can:

• Discuss your requirements

• Assess feasibility

• Prioritize with the product team

• Provide timeline estimates

Option 3: Platform Feedback

In the LSports platform:

1. Click on your profile icon

2. Select Release Notes and Feature Requests

3. You'll be redirected to feedback.lsports.eu

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What Makes a Good Feature Request?

Element	Description
Clear Problem Statement	What problem are you trying to solve?
Use Case	Specific scenario where you need this feature
Business Impact	How will this improve your operations?
Priority	How urgent is this for your business?
Affected Products	TRADE, DEFEND, BOOST, or ENGAGE

Example: Good Feature Request

Title: Add filter by market type in Coverage Hub

Problem: We need to quickly see which providers cover Asian Handicap markets for specific leagues, but the current view shows all markets together.

Use Case: When onboarding a new league, we want to verify AH coverage before configuring in TRADE.

Impact: Would save 30+ minutes per league evaluation.

Product: BOOST

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Tracking Your Requests

Request Status

Status	Description
Submitted	Request received and logged
Under Review	Product team is evaluating
Planned	Added to product roadmap
In Development	Actively being built
Released	Available in production
Declined	Not planned (with explanation)

Stay Updated

• Check the Release Notes for new features

• Your CSM will notify you when your requests are addressed

• Ticket updates are sent via email

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Popular Feature Categories

We regularly receive requests in these areas:

Category	Examples
Coverage	New sports, leagues, markets
Analytics	New reports, metrics, exports
Integration	New APIs, webhooks, formats
UI/UX	Dashboard improvements, filters
Performance	Latency, throughput, reliability

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Frequently Asked Questions

How long does it take for a feature to be implemented?

Timelines vary based on complexity and priority. Your CSM can provide estimates once the request is evaluated.

Can I request coverage for a new sport or league?

Yes! Coverage requests are processed by our partnerships team. Contact your CSM with specific requirements.

What if my request is declined?

We'll provide an explanation. Often we can suggest alternative approaches or workarounds.

Can I see what features are planned?

Product roadmap highlights are shared with customers periodically. Ask your CSM for the latest updates.

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Contact

• Feature Requests: feedback.lsports.eu

• Questions: Contact your CSM

• General Support: [email protected]